Viking Factory Support
How can we help?
Send us the details below, or browse quick answers.
SUPPORT REQUEST
Tell us what happened
Include your order details and any helpful photos or video links. Our team will reply by email.
QUICK LINKS
Start here
COMMON QUESTIONS
Frequently asked questions
Orders & Shipping
Where is my order?
Once your order ships, we’ll email you a tracking link. You can also sign in to your account to view order updates.
My tracking has not updated. What should I do?
Carriers can take a little time to post a scan. If there has been no movement for several business days, send us your order number and we’ll look into it.
Returns & Refunds
How do I start a return?
Contact us with your order number and the item you would like to return. We’ll reply with the next steps based on our return policy.
When will I receive my refund?
After your return is received and inspected, approved refunds are sent to the original payment method. Your bank may need a few business days to post it.
Exchanges
Can I exchange an item?
Yes. Contact us with your order number, the item you have, and the item you need. We’ll confirm availability and next steps.
What if my item arrived damaged or incomplete?
Please contact us as soon as possible with your order number and photos of the issue. We’ll work with you on a replacement or another solution.
Warranty
How do I request warranty support?
Send us your order number, a description of the issue, and clear photos or video when helpful. Our team will review your request.
What information should I include?
Please include the product name, order number, purchase date, and a short description of what happened so we can help faster.